FOR OEM PRICING
If your company is a software vendor, technology vendor or a SaaS provider and you are interested in using Infobright as part of your application or service, Contact us for price information or by email at (JavaScript must be enabled to view this email address).
END USER PRICING
Infobright Enterprise Subscriptions are annual subscriptions priced on a per terabyte basis (amount of raw data). Each plan includes a license for the latest version of Infobright Enterprise Edition, product updates during the subscription period, documentation, and a defined level of technical support. Pricing is based on the number of terabytes and the length of the agreement desired.
To get a price quote, contact Infobright sales: Contact us or call Americas: 1 312-924-1695 EMEA: +353 (0)87 743 7107 APAC: +1 416 596 2483 x 225
| Silver | Gold | Platinum | |
| Entitlements | |
||
| Software | |||
| Infobright Enterprise Edition | Includes 1 production server. | Includes 1 production and 1 test server. | Includes 1 production and 1 test server. |
| Quarterly Service Packs | Yes | Yes | Yes |
| Distributed Load Processor with Hadoop connector | Separately priced |
Separately priced | Separately priced |
| Other Products & Services | |||
| Connectors, Scripts, etc. | Yes | Yes | Yes |
| Online Training- Screencasts and CBT | Yes | Yes | Yes |
| Onsite Training | At daily rate | 10% Discount | 20% Discount |
| Problem Resolution Support | |||
| Hours of Service | 9 am - 5 pm ET | North America: 8 am - 6 pm ET Europe: 8 am - 6 pm CET |
7 x 24 x 365 |
| Web Based Case Management | Yes | Yes | Yes |
| Response Time SLA | Sev 1: 4 hour response Sev 2: 8 hour response Sev 3: 1 business day Sev 4: 3 business days |
Sev 1: 2 hour response Sev 2: 6 hour response Sev 3: 1 business day Sev 4: 3 business days |
Sev 1: 1 hour response Sev 2: 4 hour response Sev 3: 1 business day Sev 4: 3 business days |
| # of Named Support Users | 1 | 3 | 5 |
| Phone Access | No | Yes during hours of service | Yes 7x24x365 |
| HelpDesk Support Access | Yes | Yes | Yes |
| Customer Forum Access | Yes | Yes | Yes |
| New Release and Update Notifications | Yes | Yes | Yes |
| Release Support Policy | Current release plus 1 back | Current release plus 2 prior releases | Current release plus 2 prior releases |
| Sev 1 Hot Fix Build | No | Yes | Yes |
| Sev 2 Hot Fix Build | No | No | Yes |
| Remote Troubleshooting | No | Yes | Yes |
| Self Service Support | |||
| Knowledge Base Access | Yes | Yes | Yes |
| Customer Forum Access | Yes | Yes | Yes |
| Consultative Services | |||
| Health Check Service | No | Yes | Yes |
| Query Review, Schema Review | At daily rate | 10% Discount | 20% Discount |
| Performance Optimization | At daily rate | 10% Discount | 20% Discount |
| Customer Code Reviews - APIs, UDF Server Extensions, Stored Procedures, Triggers & Functions | At daily rate | 10% Discount | 20% Discount |
| Warranties & Indemnification | |||
| Product Warranties | Yes | Yes | Yes |
| Indemnification | 1X annual subscription | 2X annual subscription | 4X annual subscription |
| Product Roadmap Input | |||
| Product Roundtable | No | 1x per year | 1x per year |
| 1-1 Customer Input Session | No | No | Yes |
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